Feature

Description

Cases

Cases can be created and addressed throughout the cycle

Workflow

Cases can be directed to different roles and individuals via workflow roles.

Status

Case priority and status can be update continuously

Notes

Unlimited notes can be entered multiple users in collaborative manner.

Dashboards

Dashboards can provide real-time update of status and information. Dashboards can be unique by role.

Reports

Report designer allows ad-hoc reports to be created easily

Audit

All changes can be logged for audit

Mobile

All standard screens are also available on mobile.

Security

Data is secured by role, user, tables and records